Refund policy

(Ks Touch Designs and Things is dedicated to the quality of each order) ALL SALES ARE FINAL. The ONLY exception for a REFUND is if there are any DEFECTS associated with the products on Ks Touch Designs and Things end, OR wrong sent products. This does not include melted wax due to disclaimer of this nature under product description (refer to product description on website on how to care for your candles after arrival or refer to shipping policy) OR damaged item(s) (refer to shipping policy) Customers have 24hrs of arrival to report the issue of a REAL defect with images attached or it can no longer be resolved. Ks Touch Designs and Things wants the best for every customer so keep in mind that we will handle issues with respect and hope the same from our customers. We know mistakes happen BUT keep in mind if you make an “accidental” purchase we might ask a few questions to see how these circumstances came about and if we decide to refund we MAY offer you only half a refund due to certain issues in the past and due to our no refund policy so please be careful during checkout.